# Our promise to you

Six promises in plain words, six things we'll never do, and what happens if we fall short.

**Short answer:** The price is fixed before work starts: $499 + GST for Business Lite or $899 + GST for Business Plus. You see your homepage before you pay the balance. Business Plus is live within 10 working days of getting your content. Your domain, content, Google profile and analytics are in your name, and there's no lock-in.

## If we fall short

Tell us. Email hello@websmarthq.com and say what went wrong. We'll get back to you and put it right.

We'd rather fix a problem than argue about it. If we've missed a date or got something wrong, we'll say so, tell you what we're doing about it, and do it.

Your quote sets out the payment terms for your job. If anything in it isn't clear, ask before you agree to it.

## The fine print, in plain English

What "fixed price" covers, and the only things that can change it.

**Your fixed price covers**
- Everything listed in your quote
- The package inclusions on our pricing page
- First-year hosting, domain, support and small updates

**What could change it**
- You ask for something that isn't in the quote
- You decide to add pages or features
- Either way, we quote it first. No yes, no change.

## Questions about our promise

### What happens if you break one of these promises?

Tell us, and we'll put it right. Email hello@websmarthq.com with what happened. We'll own the mistake, and tell you exactly what we're doing to fix it. We'd rather sort a problem quickly than argue about wording.

### What does "fixed price" cover, and what could change it?

It covers everything in your quote. For Business Lite and Business Plus, that includes the package items on our [pricing page](https://websmarthq.com/pricing/). The price only changes if you ask for something extra, and even then we quote it first. Nothing goes on your bill without your yes.

### What does "no lock-in" mean in practice?

You can leave whenever you like. There's no minimum term. Your domain, content, Google Business Profile and analytics are already in your name. We hand over every login, so you can move to someone else or look after it yourself.

### Can I get a refund if I'm not happy?

You see your homepage before you pay the balance, so you never pay in full for a design you haven't seen. If you're unhappy after that, tell us and we'll put it right. The payment terms for your job are in your quote. Your rights under the Consumer Guarantees Act still apply where it covers you.

### Do these promises cover SEO and Google Ads too?

Most do. A fixed price, your accounts in your name, quick replies and no lock-in apply to all our work. "See it before you pay the balance" and "live in 10 working days" are about website builds. SEO and Google Ads are quoted after a quick look, and nobody can promise rankings or results.

## Questions about any of this?

A few lines is plenty. We'll reply with questions or a fixed price.

[Start with a quick chat](https://websmarthq.com/contact/)

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Source: https://websmarthq.com/our-promise/
Web Smart HQ · Titirangi, Auckland 0604, New Zealand · hello@websmarthq.com · Business Lite $499 + GST, Business Plus $899 + GST